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> It also made me realize how important it is to have a community on which one can rely to spread problems like this one. Several people on their own can't do m
by buro9 10y ago
> It also made me realize how important it is to have a community on which one can rely to spread problems like this one. Several people on their own can't do much against big companies, but a big tech commnity can.
I never think that a support forum should be owned by the company.
There is a clear conflict of interest. The company does not want you calling them out on product flaws or their behaviour, on a site that they own and that reflects on their brand and products.
It's a shame that fora frequently are not financially viable, as they do need to exist to provide a centralised place for consumers to gather, share problems, diagnose and solve them.
Companies shouldn't run their support forums. Instead, companies should offer a better level of support by default.
- sideshowb 10y agoNo company runs its own support forum ... as far as I'm aware Stack Overflow is ad supported right? ;)
- randoramax 10y agoThis. Also companies that delete embarrassing threads are shitty companies, I wouldn't buy anything there. Support forums are everywhere, from Reddit to SO anyway
- logicallee 10y ago>Companies shouldn't run their support forums. Instead, companies should offer a better level of support by default. To clarify, by "run" do you mean "have one" (that they therefore by definition operate) or do you mean exercise moderator power over?
- Nullabillity 10y agoThey shouldn't operate the servers, and they shouldn't have moderator power over them. It's fine to have reps answer questions on unaffiliated third-party sites, as long as it doesn't turn into sponsorship or some other COI.
- logicallee 10y agoSo if there is no forum then no company employee should create one? (because then it wouldn't be unaffiliated.)
- Koshkin 10y ago> fora Off-topic, but for future reference: fora = forums, viri = viruses, indices = indexes, formulae = formulas, etc.
- microcolonel 10y agoBig difference between indexes and indices. Indexes are entire systems of indices.
- BenElgar 10y agoEven more off topic, but have you got a source for that? :)
- Koshkin 10y agoThis is true, but the linguistic difference is too subtle and too technical to be safely relied upon in normal usage. (In this context, indexes are better thought of as sets of "entries" or "references" rather than "indices".)
- hsitz 10y agoMeaning is the same for 'fora' and 'forums', but both are fine and 'forums' is in fact more commonly used: http://grammarist.com/usage/fora-forums/ http://grammarist.com/usage/fora-forums/ I suspect same is true for viri/viruses and formulae/formulas but I'm not even worried enough about to check. Me saying 'viri' or 'formulae' would be me being a person I don't want to be.
- wonkaWonka 10y agoHe's trolling. It's a useless tangential argument about something that does not affect intended conveyance. He may be forum sliding, creating crufty noise, to dilute communication.
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