Of course, "Use your judgement". I try to fulfill small asks quickly, as time permits. For bigger asks, I work with the person to get them slotted into the road

Of course, "Use your judgement". I try to fulfill small asks quickly, as time permits. For bigger asks, I work with the person to get them slotted into the roadmap. Same approach for bugs. If something comes up where it's not absolutely clear that it's a critical production bug, I go ask the roadmap guy whether this is more or less critical than what I'm working on. The idea isn't that he's my boss and I only do ahat he says, but that he has broader insight into the business and criticality of various things. Sometimes something can be terribe and critical and everyone gets up in a huff, but it's still not worth doing instead of the business critical project you're working on.