it's nice to hear that you're a flexible and accomodating customer who's not adverse to companies having some IT issues. Unfortunately banks in the UK are regu

it's nice to hear that you're a flexible and accomodating customer who's not adverse to companies having some IT issues. Unfortunately banks in the UK are regulated by the FCA and they are more than a little picky about that kind of thing. As an example RBS were fined £56 million for an outage a couple of years ago (https://en.wikipedia.org/wiki/2012_RBS_Group_computer_system_problems https://en.wikipedia.org/wiki/2012_RBS_Group_computer_system...)