Your open source support case is 100% true if you know the language it is written in and the debugging tools. If not, 3am is not a good time to learn it. So for

Your open source support case is 100% true if you know the language it is written in and the debugging tools. If not, 3am is not a good time to learn it. So for something at the heart of your business, choose a tech which has a community you trust behind it, whether that community is a longstanding FOSS community like Postgres, a company earning money through a closed-source embargo, or a well-developed internal team.