What about the time saved simply through the use of information in terms of phone calls and interaction with the government? Gov.uk is so easily traversable and

What about the time saved simply through the use of information in terms of phone calls and interaction with the government? Gov.uk is so easily traversable and it's very easy to find information. You guys are so lucky. My governments website is nothing like that and I struggle with where to find anything. Simple things such as the use of the word 'etc' to describe things needed on an application or the use of wording which is difficult to understand.