The result of this is extraordinarily poor service at some restaurants. And some restaurants are downright scary. Business is brisk at most places that I've b

The result of this is extraordinarily poor service at some restaurants. And some restaurants are downright scary. Business is brisk at most places that I've been to - quality of food and service seems to have little to do with how much business they do. Some places have fantastic service and great food. For the most part, I think it really is a matter of competing for the right employees. Chains don't do well in the area outside of the Stanford Shopping Center. (For instance, I stay away from Cheesecake Factory even though I really like them outside the area). I find it strange that the New York Times would print something about Palo Alto restaurants. I'm sure the same scenario exists in several areas of NYC. High rents make it tough to bring in good employees for service jobs. At least PA has a student body to work with.