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Normally, I loathe one-star amazon and yelp reviews. They are almost always knee-jerk reactions to some function not working perfectly, or, more often, the cons
by FullMtlAlcoholc 10y ago
Normally, I loathe one-star amazon and yelp reviews. They are almost always knee-jerk reactions to some function not working perfectly, or, more often, the consumer felt disrespected and didn't receive the proper service, even though the product or food is flawless.
However, there's an exception to everything. Just this week, my printer crapped out a week after inserting 3rd party ink cartridges. I just thought that printers have a planned obsolesce period of around 2 years. It's one thing to make a device so cheap that it's only capable of lasting 2 years. Intentionally sabotaging your own products just to extract a little more coin is beyond a slap in the face, it's consumer rape. Sony did something similar with their about face on installing Linux. Although I don't agree with what they did, they could at least explain it away as trying to prevent piracy.
I am never, ever, ever buying another product by HP again, never signing up for any of their cloud services and I will tell clients, friends, colleagues, and anyone else in shouting distance to do the same. Luckily, the TinyScanner app (my fave document scanning app, sorry Office Lens) and my phone are more than enough to replace my scanner/fax/copier/printer and I hope I never have to buy one again. For some reason though, faxes are still being used in high numbers in Japan.
- noja 10y agoMost one-star reviews I see are for anything _but_ the product: "delivery was late", "box was damaged", "came with wrong power cord".
- pjc50 10y agoAmazon et al should really make it possible for people to disaggregate their opinions on this kind of think. Lots of delivery companies are terrible but there's no ability to leave feedback ("driver threw parcel over fence") etc.
- lamontcg 10y agoTech support is also uniformly awful, and someone always winds up getting shipped a lemon and complains about bad tech support. Unless there's some kind of fundamental design flaw that led to the product failing, or truly common issue that is likely to affect me, I don't actually care. Someone always tries to install a brand new router and finds it won't even power on, then they call tech support and have a horrible time talking to someone in India who can't go off-script.