Sure, OSS can have bugs and I understand authors don't owe me anything. It would be nice if the program can be improved, but I'm certainly not going to demand

Sure, OSS can have bugs and I understand authors don't owe me anything. It would be nice if the program can be improved, but I'm certainly not going to demand it. Depending on the software and problem sometimes I can fix it, and when I have fixed it, I'm happy to submit a patch, if there's a reasonably convenient way to do so. I have encountered times when it's more complicated to offer the fix than it was to fix the problem. IMHO, it would be useful to be able to send code and documentation without having to navigate multiple layers of logins, subscriptions, and other hurdles. Sometimes the bug is too obscure for me to find, or requires deep knowledge of hardware/OS interfaces beyond the capacity of mere mortal users. Like patches, bug reports should also be easy and uncomplicated to submit, and to communicate about if necessary. I think many users are sophisticated enough about software in general, and want to help resolve problems. They may not be able to single-handedly debug complex issues but when met halfway by projects these users would probably do a lot more to assist.