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An faq replacement will work if the customer could type his query in his language (not knowing how it is written in faq) and yet get the correct answer. I read
by sawanibade 10y ago
An faq replacement will work if the customer could type his query in his language (not knowing how it is written in faq) and yet get the correct answer. I read your answer suggesting usage of synonyms. Well faq mining is a classic information retrieval problem so you can potentially use the entire IR tech here! Most enterprise bots today are basically faq miners(ask optus) or order placement ones.
- aiaioolabs 10y agoYes, multilingual support would be an interesting feature. In fact, what we're trying to do is improve FAQs by using an FAQ mining system as the entry point to the FAQ.