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I'm not sure. Maybe I would try to integrate the product suggestions into the product more, along with just reaching out to users directly and generally conduct
by mbrock 10y ago
I'm not sure. Maybe I would try to integrate the product suggestions into the product more, along with just reaching out to users directly and generally conducting the product in a typical open source fashion.
What bugs me a bit is mostly the constant presence on the Hacker News forum, with this somewhat aimlessly customer-pleasing tone: "What can we do better? How can we improve your experience?" etc.
It seems like a premeditated PR/marketing strategy, which might be working well, but it's still off-putting to me.
- dijit 10y agoObjectively, that's such an odd thing to be unsettled about. Have we reached a point where all pleasing tones are considered marketing and PR? That we distrust people for acting earnestly? It's in gitlabs best interests to be a superior product, right now they're an underdog, and their ubiquity on hackernews is not a coincidence, they're a YCombinator backed start-up. Talking directly to people tends to focus the conversation too much without allowing outside perspective, you might want all of gitlab to be focused on CI, but I may think a casual CI integration would be more reasonable and likely a good solution is a middle ground- also, who do you ask? people rarely talk about their VCS unless it's relevant to discussion.