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Ask YC: What CRM do you use?
I'm looking for a non-sucky, cheap CRM software/web app to manage several hundred contacts. Any suggestions?
- jgrahamc 19y agoAt Electric Cloud we use SalesForce.com. It works.
- fuct 19y agoSugarCRM
- igexome 19y agoGenius.com -> SalesGenius product. Can use as a straight web app or even integrate with Outlook. Also - cheap!
- gibsonf1 19y agostreamfocus.com
- huherto 19y agoWe use salesforce.com for one person. That way we don't have to pay anything and it is all that we need.
- joshwa 19y agoHighrise?
- gscott 19y agoOfficeZilla.com. It rocks... but I am biased!
- dejb 19y agoSugarCRM. The bastards removed half of the Project Management functionality in 5.0 but now they are promising to bring it back.
- carpal 19y agoSalesforce.com at the moment. It is pretty awful and kind of expensive, so we're developing our own.
- dshah 19y agoIs it really worth it to develop your own CRM (no matter how awful Salesforce.com might be)?
- carpal 19y agoFor us, yes. We spend about as much per month on Salesforce as a developer's salary. Might as well devote 2 or 3 months of developer time and come up with something that actually fits our needs. (sorry for the late response)
- nextmoveone 19y agoSugarCRM is cheap, but I am not too fond of it...
- dshah 19y agoWe use Salesforce.com at my startup HubSpot.
- Flemlord 19y agoOutlook
- sumrandommember 19y agoSalesforce.com
- christefano 19y agoCiviCRM.
- izak30 19y agoI just tried Heap, it's pretty good, also I installed sugar on my testing machine, not as good as heap, IMO.
- nickhac 19y agoWe evaluated SugarCRM and i have heard at least 20+ reccomendtations to use it. In the end we went with salesforce.com and our guys love it... The outlook integration has made it easy to bake into everyday processes (along with xobni for search etc). That said ideally we would like to see something more holistic from CRM. It seems most "CRM" products are really just great at sales pipeline management, and dont really cover the end to end business efficiency features we really need... Eg Cross Channel Marketing Conversion linked into the sales pipeline management as well Project management, Timesheets, Invoicing, Profitability Reporting, Customer satisfaction surveys etc Solving the problem of how to best acquire customers is a great problem fix, but it creates a whole new bunch of problems around making sure you actually have really happy customers that are profitable to you (which is just as important to success and may be even harder to get right) Anyone have any reccomendations for this?
- deleted 19y ago[deleted]
- nickhac 19y agoYou got me thinking so i wrote a blog post about our CRM experience. Thanks for the inspiration YC :) http://www.shiftedpixels.com.au/blog/2008/02/choosing-crm-for-your-business-our.html http://www.shiftedpixels.com.au/blog/2008/02/choosing-crm-fo...
- jyu 19y agoWhat you're asking for doesn't seem like a something a CRM should do. It seems more like a managerial accounting question. First off, for every new customer, you should have built in metrics to figure out where they came from. For instance, use a different number on your direct mail pieces, use trackable order links in your e-mails and PPC campaigns. Secondly, place a system to automatically follow up with existing customers. E-mail power user tips after 15 days, Phone call after 45 days of use to gauge satisfaction, etc. For gauging customer satisfaction, you get more useful feedback from someone on the phone than filling out a survey.
- deleted 19y ago[deleted]
- vdm 19y agoPlease, link these things up people.