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Glad you asked. We do: https://www.kiwi.com/us/content/guarantee https://www.kiwi.com/us/content/guarantee Apparently the rewrite of this dry wall of text is n
by underyx 10y ago
Glad you asked. We do: https://www.kiwi.com/us/content/guarantee https://www.kiwi.com/us/content/guarantee
Apparently the rewrite of this dry wall of text is not live yet, so let me paraphrase:
You contact us and we book you the flight that gets you to your destination the earliest (if needed we pay for a taxi or bus or anything to get you to another airport if needed.)
- ropiku 10y ago> In the case that we are unable to find a reasonable alternative flight(s) or other means of transportation, due to a disproportionate price difference between the potential alternative transportation and the original price for the unused flights, we may agree with you on our proportional contribution to the costs associated with a mutually agreed upon alternative transportation. This doesn't sound like a 100% guarantee. Most of the times on the day tickets will be a lot more expensive than advance purchases.
- underyx 10y agoAlright, this following comment is not an official communication by Kiwi.com, it reflects solely my personal guesses/opinions. I'm not sure about the details since I don't have much to do with the legal side of things, but I would assume that Kiwi.com had to put this clause in to avoid having to pay when a flight's price is 1000x higher than it should be as an error fare, or similar cases. I've personally never heard of a case where expenses weren't fully covered because of this clause.