6 ms·

Who protects the consumer when weather or FAA traffic management makes you miss your connecting flight?

by op00to 10y ago

r00fus 10y ago
Obviously adequate connection time between flights is an important factor. Especially important if you're traveling with kids.
- dtparr 10y ago
  A 4 hour weather delay will blow away anything I might consider an adequate connection time under normal conditions, so the question seems quite important.
  - underyx 10y ago
    See reply two levels above .-.
underyx 10y ago
Glad you asked. We do: https://www.kiwi.com/us/content/guarantee https://www.kiwi.com/us/content/guarantee Apparently the rewrite of this dry wall of text is not live yet, so let me paraphrase: You contact us and we book you the flight that gets you to your destination the earliest (if needed we pay for a taxi or bus or anything to get you to another airport if needed.)
- ropiku 10y ago
  > In the case that we are unable to find a reasonable alternative flight(s) or other means of transportation, due to a disproportionate price difference between the potential alternative transportation and the original price for the unused flights, we may agree with you on our proportional contribution to the costs associated with a mutually agreed upon alternative transportation. This doesn't sound like a 100% guarantee. Most of the times on the day tickets will be a lot more expensive than advance purchases.
  - underyx 10y ago
    Alright, this following comment is not an official communication by Kiwi.com, it reflects solely my personal guesses/opinions. I'm not sure about the details since I don't have much to do with the legal side of things, but I would assume that Kiwi.com had to put this clause in to avoid having to pay when a flight's price is 1000x higher than it should be as an error fare, or similar cases. I've personally never heard of a case where expenses weren't fully covered because of this clause.
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Who protects the consumer when weather or FAA traffic management makes you miss your connecting flight?

by op00to 10y ago

Who protects the consumer when weather or FAA traffic management makes you miss your connecting flight?

Obviously adequate connection time between flights is an important factor. Especially important if you're traveling with kids.

dtparr 10y ago
A 4 hour weather delay will blow away anything I might consider an adequate connection time under normal conditions, so the question seems quite important.
- underyx 10y ago
  See reply two levels above .-.

underyx 10y ago

Glad you asked. We do: https://www.kiwi.com/us/content/guarantee https://www.kiwi.com/us/content/guarantee Apparently the rewrite of this dry wall of text is not live yet, so let me paraphrase: You contact us and we book you the flight that gets you to your destination the earliest (if needed we pay for a taxi or bus or anything to get you to another airport if needed.)

ropiku 10y ago
> In the case that we are unable to find a reasonable alternative flight(s) or other means of transportation, due to a disproportionate price difference between the potential alternative transportation and the original price for the unused flights, we may agree with you on our proportional contribution to the costs associated with a mutually agreed upon alternative transportation. This doesn't sound like a 100% guarantee. Most of the times on the day tickets will be a lot more expensive than advance purchases.
- underyx 10y ago
  Alright, this following comment is not an official communication by Kiwi.com, it reflects solely my personal guesses/opinions. I'm not sure about the details since I don't have much to do with the legal side of things, but I would assume that Kiwi.com had to put this clause in to avoid having to pay when a flight's price is 1000x higher than it should be as an error fare, or similar cases. I've personally never heard of a case where expenses weren't fully covered because of this clause.

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