Well put. To take this a step further, one can actively listen. By asking the right questions (frequently, posing them in an open ended way; using the word "ho

Well put. To take this a step further, one can actively listen. By asking the right questions (frequently, posing them in an open ended way; using the word "how" is effective), you can encourage the person to examine their problem from a different perspective. The other benefit is that you gain a better understanding as a result. Therapists commonly use this approach.