But how is airhelp.com a P2P system? I had a look at their website and they look like all other flight-delay systems, just fees seem to be slightly lower (still

But how is airhelp.com a P2P system? I had a look at their website and they look like all other flight-delay systems, just fees seem to be slightly lower (still 25%). I couldn't find anything regarding P2P on their website.