"Goodwill", my ass. Remember "Confessions of a Car Salesman"? https://news.ycombinator.com/item?id=8824544 https://news.ycombinator.com/item?id=8824544 https

"Goodwill", my ass. Remember "Confessions of a Car Salesman"? https://news.ycombinator.com/item?id=8824544 https://news.ycombinator.com/item?id=8824544 https://news.ycombinator.com/item?id=3779735 https://news.ycombinator.com/item?id=3779735 (Article is gone, but word doc here: http://comp.uark.edu/~lmeade/Communication/persuasion_files/Confessions%20of%20a%20Car%20Salesman.doc http://comp.uark.edu/~lmeade/Communication/persuasion_files/... ) Some update for 2009: http://www.naltblackchurch.com/finance/pdf/ConfessionsOfACarSalesman.pdf http://www.naltblackchurch.com/finance/pdf/ConfessionsOfACar...