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Hey - I'm one of the co-founders. If you reach out to us at feedback@onradpad.com we can overnight a new check if necessary right away. We've only had 2 other

Hey - I'm one of the co-founders. If you reach out to us at feedback@onradpad.com we can overnight a new check if necessary right away. We've only had 2 other reports so far of checks not going through. You can also message me on twitter @tylergalpin

toomuchtodo 10y ago
Hey Tyler! Is RadPad having liquidity/financial difficulties? Or is this a technical hiccup?
- tylergalpin 10y ago
  Technical hiccup with one of our APIs. Super annoying, I know. Funds from renters we charge for rent payments are paid out from a special account only for rent payments, so we don't use that money at all. We do not dip into those funds whatsoever, under any circumstances.
pauljaworski 10y ago
Why would a new check make any difference? Why isn't there money in the account? EDIT: You also claimed that this issue was resolved 8 days ago, and that the cause was simply due to a transfer from your processor going into the wrong account. If that was true, my landlord would not have had any issue depositing the check today. It seems way more likely that this is a cashflow issue and you are in fact dipping into the rent account to cover other bills
- tylergalpin 10y ago
  The money is in the account. There's an API error. If you could send us your account email to feedback@onradpad.com we can help your landlord get their money ASAP.
  - pauljaworski 10y ago
    I did email you guys, but I'm having trouble understanding this "API error" explanation. What API error? How is an API error affecting whether a check clears or not. I can understand an "API error" resulting in the funds being sent to the wrong account as you explained on Reddit 8 days ago, but not preventing a check from clearing if the funds are in the proper account as you say. Please help me understand. Right now I'm very hesitant to ever use your service again.
    - detaro 10y ago
      said reddit thread, I assume: https://www.reddit.com/r/churning/comments/50q9zd/radpad_check_returned_due_to_insufficient_funds/ https://www.reddit.com/r/churning/comments/50q9zd/radpad_che... (for context & to save other readers time searching for it)

toomuchtodo 10y ago

Hey Tyler! Is RadPad having liquidity/financial difficulties? Or is this a technical hiccup?

tylergalpin 10y ago
Technical hiccup with one of our APIs. Super annoying, I know. Funds from renters we charge for rent payments are paid out from a special account only for rent payments, so we don't use that money at all. We do not dip into those funds whatsoever, under any circumstances.

pauljaworski 10y ago

Why would a new check make any difference? Why isn't there money in the account? EDIT: You also claimed that this issue was resolved 8 days ago, and that the cause was simply due to a transfer from your processor going into the wrong account. If that was true, my landlord would not have had any issue depositing the check today. It seems way more likely that this is a cashflow issue and you are in fact dipping into the rent account to cover other bills

tylergalpin 10y ago
The money is in the account. There's an API error. If you could send us your account email to feedback@onradpad.com we can help your landlord get their money ASAP.
- pauljaworski 10y ago
  I did email you guys, but I'm having trouble understanding this "API error" explanation. What API error? How is an API error affecting whether a check clears or not. I can understand an "API error" resulting in the funds being sent to the wrong account as you explained on Reddit 8 days ago, but not preventing a check from clearing if the funds are in the proper account as you say. Please help me understand. Right now I'm very hesitant to ever use your service again.
  - detaro 10y ago
    said reddit thread, I assume: https://www.reddit.com/r/churning/comments/50q9zd/radpad_check_returned_due_to_insufficient_funds/ https://www.reddit.com/r/churning/comments/50q9zd/radpad_che... (for context & to save other readers time searching for it)