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I promised HP I would be a thorn in their side when they completely screwed me over with two different laptops. The first laptop broke a lot and every time HP
by zoba 17y ago
I promised HP I would be a thorn in their side when they completely screwed me over with two different laptops. The first laptop broke a lot and every time HP claimed to not know about my 3 year warranty. Therefore I had to fax in a printout of my receipt (lucky I still had it) in order to get anything done. This usually took 4 months for them to process.
I swore I would never buy HP again but was given a second HP laptop. It was the TX 1000, which you may have heard of. It over heats and there are thousands of customers whose laptops just die when the connections in the machine melt from the heat. My laptop averages 113 Celsius. Of course, HP will not do a recall.
In short: do not buy an HP due to terrible hardware and unimaginably poor customer service.
- est 17y agoChina recently had a mass crack down of HP customer service and product quality. Especially their Presario V3000
- izendejas 17y agoheh. china cracking down? on a positive note, millions of people with smaller budgets (and I mean way smaller than people are used to in this country) have access to a computer thanks to the price wars by non-apple manufacturers.
- PG-13 17y agoYou're really showing them.
- Keyframe 17y agoI have a dv7 that overheated and died often. Upon advice of a friend of mine, I opened it up (looked up for a service manual online), got to the fan and blowed the dust and stuff off it and around it. It works like a charm now. Apparently, that's a common issue with HP laptops (maybe other manufacturers also).
- MichaelGG 17y agoI'm not thrilled with HP either. If Dell made a consumer tablet, I'd have no need of HP. I bought a tx2000z for my daughter - convertible tablet with touchscreen and pen. Works alright, but wow does that thing get hot! The fans are constantly on, and its painful to touch. In talking to HP people, I've found out some of their international support (say, Latam) is nearly non-existent. Dell, OTOH, has done next day replacement on disks and screens even when I'm travelling. Any suggestions on non-HP tablets?
- jacquesm 17y agoRemind me to stay on your good side :) HP has been hit-and-miss for me, some devices literally work forever and are great, others are defective by design. It's weird.