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It's from details gathered from tickets and chat history, customer reports and server logs. My team is developing a set of tools to manage our incidents, and au
by stephengillie 10y ago
It's from details gathered from tickets and chat history, customer reports and server logs. My team is developing a set of tools to manage our incidents, and automating the gathering of details like this are central to the reporting element.
- gbin 10y agoAs a tool for that, chatops is pretty cool because you can easily record your conversations but also your actions.