Well said! Clearly there are cultural differences in expectations here. I respect the way it works in the US, but i personally like the UK approach explained e

Well said! Clearly there are cultural differences in expectations here. I respect the way it works in the US, but i personally like the UK approach explained eloquently above, as I get just enough protection and no more. Avoiding being (indirectly) exposed to the other customers' fickle ordering with scant attention seems a good thing to me (not that I'm implying this occurred in this case, I see this was a genuine mistake). I'm sure some will say that a big company can swallow the costs, but clearly that money has to come from somewhere and it's from prices higher than they would otherwise be, passed on to everyone.