I agree with your points. Tech isn't the key, but it's definitely an enabler. Some key features for a good documentation system IMO are : - that it has to be

I agree with your points. Tech isn't the key, but it's definitely an enabler. Some key features for a good documentation system IMO are : - that it has to be frictionless both to add information and to use it (and Sharepoint isn't), - someone has to stay on top of it (that's the most important thing IMO), - and information has to be easy to look up (another Sharepoint failing). Word files on a file system, with something to make it searchable, would be pretty decent for a few users (too bad Google Desktop Search has been discontinued). For multiple users or sites, concurrency and versioning will probably be a problem. Sadly, many companies get carried away with security concerns and end up with less than optimal solutions. I guess that's why people like Git whatever for it.