Ugh, yeah. Ran into that same scenario while working with my third ever consulting client. The features we wanted were advertised as built in, with no (obvious)

Ugh, yeah. Ran into that same scenario while working with my third ever consulting client. The features we wanted were advertised as built in, with no (obvious) mention of it being a kind of "in app purchase". I felt like a total asshole telling this client we needed to shell out another few hundred bones. Then the thing ran like shit (need a lot of rebooting) and we replaced it after 9 months. Haven't looked at their garbage since.