> is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns It's normal for pe

> is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns It's normal for people to make mistakes, including people who are Dell customers. Good, normal businesses accommodate their customers, try to help them succeed and build good relationships, and don't treat them like suckers, potential criminals or bad schoolchildren when something goes wrong. They don't cite terms, they find solutions. But for a business customer, there is an easy solution to this problem: Find a vendor who does want your business. Be glad it happened with a $500 order and not something more expensive; it's a cheap lesson and the sooner it happened the better. My guess is that Dell will lose more when the customer leaves and tells their friends (ignoring the HN post) than they would over one return. But that's their problem, not yours.