6 ms·
Elevated error rates on applications and deployments
- pmukerji 10y agoA follow-up report has been included on the incident page: https://status.heroku.com/incidents/941 https://status.heroku.com/incidents/941
- cocoflunchy 10y agoIt's been down for more than half an hour now... don't understand how it took them so long to update their status page.
- stpe 10y agoI'm currently at the Nordic.js conference http://nordicjs.com/ http://nordicjs.com/ (which... is down right now). Suddenly half the audience started to looking at mobile phones, unpacking laptops. Poor timing for the current speaker...
- fphilipe 10y agoIt took them 15 minutes to update their status from the time of our last received request.
- sleepyhead 10y agoJust like with previous incidents. I understand operating Heroku is not trivial but with 15 minutes after my monitoring systems (Pingdom, New Relic and Logentries) notifies me they need to improve this.
- gryzzly 10y agoalso not the cheapest service and no direct support line…
- sleepyhead 10y agoWhat are you comparing to cost wise? Please do include costs for setting up and maintenance in that comparison. As for support I have always found Heroku to respond very quickly. And they do have direct support. https://www.heroku.com/support https://www.heroku.com/support
- fphilipe 10y agoAgree, support is usually very fast. Also, an outage like today is quite rare, I'd say.
- gryzzly 10y agoPerhaps it’s suitable for the US but in EU we are seeing this for the most of the working day: "Heroku Support is currently closed. Normal support hours are 9 AM to 9 PM Eastern time. Our goal is to respond to your inquiry within 1 business day. Please note that it may take longer depending on current volume. Running a critical app? Heroku's Premium Support offering includes a 24×7 Response SLA and more. Please contact us for further details." When it is Heroku’s fault (couldn’t access my account with cryptic error message) it is very annoying to be suggested to use paid support, for a product that is already costs more than alternatives.
- sleepyhead 10y agoIf it's a Heroku error then they obviously have staff monitoring servers 24x7. Usually I get very quick responses from Heroku Support at all times during the day, regardless of the type of inquiry - either basic questions or platform problems. Obviously they would filter incoming requests. If you pay for support you get a quick er response. If you have a question without paying you might have to wait a bit longer during off-peak (US) hours. But if it's a platform error I'm pretty sure they would filter that out and respond quickly. And what are you comparing to here? Are you getting instant 24x7 free support from any other vendors? It's quite normal to pay for support in this industry.
- guy_c 10y agoUptime robot is reporting my sites went down at 12:55 UTC, so been down for 35mins
- babgyy 10y agoWhat options would you consider if heroku was down permanently ?
- wc- 10y agoIf you are just using heroku to run a process it is pretty easy to rebuild on AWS. Here is one fairly solid guide: http://blog.clearbit.com/ec2-heroku/ http://blog.clearbit.com/ec2-heroku/ Depending on what language you are using google's app engine could be a quick replacement. http://rogerstringer.com/2015/05/13/make-your-own-heroku/ http://rogerstringer.com/2015/05/13/make-your-own-heroku/ https://github.com/buttfoundry-community/bosh-buttfoundry/blob/master/tutorials/build-your-own-heroku-with-buttfoundry.md https://github.com/buttfoundry-community/bosh-buttfoundry/bl... Another HN thread: https://news.ycombinator.com/item?id=4183634 https://news.ycombinator.com/item?id=4183634 I'm not a big fan of docker for a few irrelevant reasons but using it w/ heroku makes it very easy to migrate to other container hosts. edit: the founder of Flynn replied to parent as well, that is also a great alternative that I forgot to include.
- erkkie 10y agoPlease do not trivialize the aspects of running a server on AWS (or a highly-available cluster) just for your own single application. Installing is the easy part, the day to day maintenance, reacting to issues, the 3am alerts (you set up alerting, right?) is what's costly.
- wc- 10y agoI guess I was responding to the parent with ideas and links to use 'in case of emergency'. It isn't trivial, but some of these tools in conjunction with AWS make it possible to do alone, which I think is pretty cool. Alerting? Cloudwatch + PagerDuty gets me somewhat there.
- danielsiders 10y ago(Disclosure: I'm the CEO co-founder of Flynn) Heroku is a great product and it going down permanently would be a huge loss to the community. However there are a number of open source alternatives with very similar user experiences that you can run yourself in a variety of environments including: https://flynn.io/ https://flynn.io/ https://github.com/dokku/dokku https://github.com/dokku/dokku http://deis.io/ http://deis.io/ https://www.openshift.com/ https://www.openshift.com/
- dbuxton 10y agoSeems to be coming back up now, albeit a bit intermittent.
- pluma 10y agoI'm not sure why, but I was under the impression that Heroku had been shut down months ago. I may have been thinking of Nodejitsu (which has been acquired by GoDaddy). Did Heroku change owners at some point or am I imagining things?
- bbgm 10y agoHeroku was acquired by Salesforce in 2010.
- 0xADADA 10y agoHeroku was acquired by SalesForce, and like everything Salesforce touches, it'll slowly descend into a steaming pile of
- watson 10y agoSo far it seems that Salesforce is leaving them alone to run their own business
- mpeg 10y agoThey're one of the only acquisitions that have been kept running pretty much the same way. There was no integration with force.com or anything like that. I don't think they're even colocated in SFDC datacenters, I think they still run on AWS
- mpeg 10y agoHeroku has been owned by Salesforce since 2010, and it's very loved in the SFDC family. No chance of it shutting down anytime soon.
- watson 10y agoHeroku was bought by Salesforce in 2010: https://techcrunch.com/2010/12/08/breaking-salesforce-buys-heroku-for-212-million-in-cash/ https://techcrunch.com/2010/12/08/breaking-salesforce-buys-h...
- yobaby1234 10y agoIt's down here in Antartica as well ... What will I do? My deadline is here dude !!
- nateguchi 10y agoIt's more than some apps... all of ours (~70) are down and deliveroo looks like it's also having issues
- ablation 10y agoYep, people are melting down on Twitter about not being able to order food. And on the day that Amazon launched Amazon Restaurants in London with one hour delivery too...
- fredrivett 10y agoAnd we're back.
- fredrivett 10y agoish. Deliveroo's error message is on point. https://deliveroo.co.uk/ https://deliveroo.co.uk/
- benmmurphy 10y agoThis is kind of offtopic but what is the attraction of using Heroku over using EC2 directly now. I remember back in the day when EC2 didn't have RDS and Elasticbeanstalk Heroku was an attractive option because you could deploy and scale without needing to do any kind of system administration. But now EC2 is offering managed databases through RDS and elastic bean stalk gives you git style deployment similar to Heroku I don't see what Heroku is offering other than another point of failure and another set of security problems. It looks like Heroku uses linux containers for isolation. So not only do you have to worry about someone attacking the underlying EC2 VMs Heroku uses but you have to worry about the tenants collocated on your Heroku VM attacking you through the linux kernel as well.
- saalaa 10y agoElasticbeanstalk is a huge mess when you look at its guts. Deployments aren't any better than Heroku either.
- richmarr 10y agoSpeaking from the perspective of someone getting small projects off the ground, the value of Heroku (and similar) is that they help you stay focused on dev rather than ops. In your example of security, you take an increased risk due to attacks on shared services, but I'd suggest that only a small fraction of "production" apps can field as qualified security teams as Heroku can provide... so if Heroku's customers all moved to EC2 there'd be an increase in badly managed and unpatched instances.
- michaelbuckbee 10y agoIt's still significantly easier to get up and running and keep a system up and running on Heroku than the AWS equivalents.
- pg_is_a_butt 10y agodefine "significantly". elastic beanstalk is about as simple as it gets... choose your platform and upload a zip file or use git deploys. how could heroku be "significantly" easier?
- aquilligan 10y agoDown for almost an hour now. Haven't seen anything of this scale happen in 18 months or so of running our apps on heroku. Looking forward to the postmortem from Heroku (and hopefully my app being up again).
- spleen 10y agoDo they really release postmortems? I've seen them mentioning postmortems in incident statuses, but I've never actually read one.
- aquilligan 10y agohttps://blog.heroku.com/tuesday_postmortem https://blog.heroku.com/tuesday_postmortem
- spleen 10y agoOctober 27, 2010. Really? :)
- hoop 10y agoHeroku totally releases postmortems for incidents that meet certain criteria but I can't speculate as to what this criteria might be today. Here is a recent example: https://status.heroku.com/incidents/930 https://status.heroku.com/incidents/930 Source: I used to work at Heroku on the team which managed this process.
- danielstocks 10y agoI got my first SMS alert notification from Pingdom about 55 minutes ago now. One or two requests managed to reach through the the application logs in the last 10 minutes, but still mostly down.
- danielstocks 10y agoSeems to be resolved now...
- deleted 10y ago[deleted]
- scrown 10y agoUp now
- gryzzly 10y agoWhat is a good alternative for static single-page apps? What are downsides of S3?
- colinbartlett 10y agoI host all my APIs on Heroku and all my static front ends on S3 with CloudFront on top. No downsides in my mind. Free and instant TLS certs with CloudFront, too.
- witty_username 10y agoAnd you can even get a free domain name through http://www.freenom.com/ http://www.freenom.com/ Disclaimer: not affiliated
- deleted 10y ago[deleted]
- sytse 10y agoMany options. S3 is probably the most solid. Consider GitHub/GitLab pages. GitHub is pretty solid. GitLab allows you to use things other than Jekyll.
- dcecile 10y agoMy search led me to Netlify, which seems pretty great. It runs your build script when you push to GitHub, then serves the resulting static files with a Let's Encrypt certificate. Comes built-in with a CDN, so you don't need CloudFront or CloudFlare.
- kaishiro 10y agoI've recently been converted to Netlify after fighting hard against moving off of straight S3. There's an awful lot to love there.
- bobfunk 10y agoTake a look at netlify (https://www.netlify.com https://www.netlify.com). We're like a heroku tailored for that stack.
- nateguchi 10y agoBack Online!
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