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I did Airbnb for my personal residence for a few years, I was a "Super Host" three years in a row. These policies, while officially new, have been slowly edged
by spaceflunky 10y ago
I did Airbnb for my personal residence for a few years, I was a "Super Host" three years in a row. These policies, while officially new, have been slowly edged in for a while and is the reason why I no longer use Airbnb. Why?
1.) Airbnb is still a new concept to a lot of people. Hosts need to time to work with a guest to make sure they know how the arrangement is suppose to work. Airbnb use to have a 'respond within 24 hrs rule' which got changed to a 'accept booking within 24hrs rule'. That change gave me little time to work with guests (especially first timers). I can't tell you how many times first-timers ask me questions as if i were hotel, "do you mind if i check in at 2am after my international flight gets in?" No.
2.) Removing pictures increases anonymity for guest and risks for hosts. Transparency is great for building trust. I could usually tell if a guest was going to good by the amount of information they shared about themselves. I hated it when first-time guest would reach out with zero information about themselves or a picture. It's like guests want to know everything about me, but they get to hide behind a veil of secrecy.
3.) Increasing the use of "instant-book" favors professionals as opposed to part-time home-sharers. Since I rented out my entire personal apt during work trips (never did room shares), I wanted to be damn sure a guest would be respectful of my home, so I needed to work with them (see #1). However, people who have a full-time airbnb place don't really care as much. They have a bunch of cheap ikea furniture and no personal belongings to worry about. This is in sharp contrast to what Airbnb claims to be, especially in SF. Since I have more to care about and more risk, the new policies do not work for me.
4.) Hosts aren't always forth coming with information NOR do they read the fine print before booking. I can't tell you how many people expected me to check them in at 2am, have an elevator, child proof my apartment, allow for dogs, and the list goes on and on. Great, now I've got to deal with people who don't bother to follow the rules.
Look, I realize I have a lot of requirements, and you might say "well maybe I shouldn't be airbnb-ing" But my apartment was great for the right person and I was happy to share it. And I was almost always able to find the right person. I think Airbnb is great when its about finding the right place for the right person. I'm sorry that everyplace can be right for everyone. My apt is not a "one-size-fits-all" hotel and since they are forcing me to be one, I am no longer using the service.
- st3v3r 10y agoHotels don't get any of that. Why should you?
- spaceflunky 10y agoBecause I'm renting out my personal residence. Why should we lump hotels and my apt into the same bucket? They are different types of businesses. I think it's unreasonable to say that all home-sharers must act like hotels.
- wang_li 10y agoThere are plenty of smaller, older, hotels where the owner lives on site.
- JonFish85 10y agoOk, maybe a better analog is that Airbnb should have rules adhering to the laws for landlords?
- chimeracoder 10y ago> I think it's unreasonable to say that all home-sharers must act like hotels. First, Airbnb hosts are not "sharing" their homes. They're renting them out for financial profits. Second, the name is literally Airbnb, as in "Bed and Breakfast". Most B&Bs don't get anything close to that amount of information, and it's illegal for them to discriminate on the basis of protected classes, just like hotels.
- Canada 10y ago> First, Airbnb hosts are not "sharing" their homes. They're renting them out for financial profits. Respectfully, I disagree. If you allow someone to stay in the home you live in while you're away, to sleep in your bed, to cook in your kitchen, drink from your cups, and so on, you are most definitely sharing your home. It doesn't matter if you profit or not for that to be true. I know a lot of Airbnb hosts aren't doing this. They're renting out places they never lived in. There's a big difference.