The basic point of this is good, but the post borders on the linkbait side. If you take the title literally, you won't have a business left! You should always

The basic point of this is good, but the post borders on the linkbait side. If you take the title literally, you won't have a business left! You should always listen to your customers. You shouldn't give in to their requests easily of course. But I'd much rather deal with a company that will listen to me and shrug me off than a company that won't even do the first step. Nothing's more important to me than having a real human being listening to and at least acknowledging my requests.