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It doesn't matter what kind of support you have for Cloud if Google's first reaction is to turn off all services and there isn't a way to get in touch with supp
by joesmo 10y ago
It doesn't matter what kind of support you have for Cloud if Google's first reaction is to turn off all services and there isn't a way to get in touch with support outside of social media. Adwords may have some support, but as we've clearly seen here on HN, Cloud does not and out of all the offerings Google has, that one should have the most support. The only people I can see using Cloud at this point are people who are ignorant that Google's response to problems will be an immediate shutdown and people who are not ignorant of such and therefore extremely risky or stupid. Either way, it's not a professional service nor is it production ready. I'm thankful everyday now that I did not migrate to such an infantile and unsupported system. In light of this, everything else about the service including pricing and features is irrelevant. In fact, the whole service is irrelevant and childish. A toy at best.
- kyrra 10y agoI'm sorry you have that impression of Google Cloud. I'm wondering if you are referring to the recent story where the guy had his account deactivated? There was a follow-up to that story where the guy involved was actually extremely happy with the response and spoke about it publicly[0] (if you don't read it, note that their service was turned off because they were DOSing others). I'd at least recommend noticing that there are a number of high profile companies that host in Google Cloud and are happy with the service. http://www.businessinsider.com/google-cloud-won-skeptic-after-shutting-site-down-2016-8 http://www.businessinsider.com/google-cloud-won-skeptic-afte...
- joesmo 10y agoSure. Read that. But the ends don't justify the means. Doesn't matter how happy he was, shutting down a whole account because one server was hacked is preposterous. The same situation happened to me on AWS, and if AWS had done the same, you can be sure I'd write the same thing about them. In fact, this is the only decent thing about AWS considering how shitty the various services are and what torture it is to use them. But at least AWS had the sense to shut down networking to the instance and leave the rest of the infrastructure alone. Common sense, apparently, can't even be bought with Google/Alphabet money.