You are oversimplifying. There were multiple stages of things going wrong and there is no system where things can't get wrong to the point where "you're just fc

You are oversimplifying. There were multiple stages of things going wrong and there is no system where things can't get wrong to the point where "you're just fcked". What do you think how many innocent people got put in prison with no avenue of appeal, for example? Even suing for your right won't guarantee you the correct outcome and at some point you'll exhaust your options of appeal. This person just won the unfortunate lottery that in a large enough sample there has* to be at least one person who gets treated unfairly. Plus, of course, they are butthurt over the fact that they don't understand how trademark works (I mean… honestly? How could they think that that rename would make it better?). It's not like they didn't get multiple levels of appeals by humans, they just didn't like the answer they got so felt more comfortable blaming automation.