I think the most frustrating part of this problem is how disengaged a lot of developers are from operational work. I don't think it's enough that we figure out

I think the most frustrating part of this problem is how disengaged a lot of developers are from operational work. I don't think it's enough that we figure out who to delegate responsibility to. Both SRE/DevOps and developers should be always working together to avoid outages. There are usually things that make this hard, as described by Susan, but there has got to be a way to get people on the same page. As an operational person I want you to have feature but I don't want you to break things. Developers want to focus on pushing features instead of getting bogged down fixing the work of yesterday. I don't think it's enough to try to make these things work as the teams exist. I think there needs to be this mentality from the get-go to make things good on both sides. Teams need to be engaging either side throughout the entire engineering process, not just when they think they're ready for the other side.