I'd agree. If you have a company that uses Google Apps, for example, getting support for Google Apps -- with an actual human being on a telephone (!!!) -- is e

I'd agree. If you have a company that uses Google Apps, for example, getting support for Google Apps -- with an actual human being on a telephone (!!!) -- is easy to do. And the human beings you talk to are pretty damn knowledgeable. They'd be like the second or third level after the call script monkeys at any other support service.