You still implied that being a paid customer vs user made a difference. It kind of doesn't for some services... but that's good, that's an opportunity for the c

You still implied that being a paid customer vs user made a difference. It kind of doesn't for some services... but that's good, that's an opportunity for the competition to piggy back on that : "We're not Google, here you'll benefit from a real customer service!". The worst is that google doesn't even have good tools that allow its community of users to help each others, aside from a mediocre Q&A forum.