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I can reassure you, as a Google Apps for Business customer, that they treat their paying customers with every bit the same contempt as they treat their free end

I can reassure you, as a Google Apps for Business customer, that they treat their paying customers with every bit the same contempt as they treat their free end users.

adzicg 10y ago
Google Apps for Business isn't adwords, though. my comment was about adwords customers.
- aikah 10y ago
  You still implied that being a paid customer vs user made a difference. It kind of doesn't for some services... but that's good, that's an opportunity for the competition to piggy back on that : "We're not Google, here you'll benefit from a real customer service!". The worst is that google doesn't even have good tools that allow its community of users to help each others, aside from a mediocre Q&A forum.
wiz21c 10y ago
Is it a sarcasm ?
- creshal 10y ago
  Sadly not. Getting support for anything that isn't Adwords from Google is hopeless.
jeffmould 10y ago
I have had to call a couple times on different email related issues with Google Apps and have to say my experience has been nothing less than impressed. They were responsive, extremely helpful, and continued to follow-up to make sure the issue was resolved and we were not experiencing any more problems. I've also had issues with Adsense and have access to their support, and have had the same experience there. Helpful, responsive, and followed up long after the problem was resolved to make sure we didn't have any more problems. Overall, I went in thinking their support would suck and ended up impressed.
- davidgerard 10y ago
  When was that? If they've improved I would be delighted.
  - chris_wot 10y ago
    Don't try to use groups in any advanced way.
  - jeffmould 10y ago
    Two within the last 12 months and a couple last year. I just had an Adsense issue last month that was fixed same day. For apps, I had to merge multiple business accounts several months ago and they assisted us with the entire process.
deleted 10y ago
[deleted]
SZJX 10y ago
Well I'd say for their core products such as AdWords Google are treating their customers with care. It's just that they simply don't give a shit to the majority of their other products. Why would they anyways? They're an ad company and really just as the founders said themselves, the other projects are much experimental in nature after all. That's just the reality in a business sense.

I can reassure you, as a Google Apps for Business customer, that they treat their paying customers with every bit the same contempt as they treat their free end users.

adzicg 10y ago

Google Apps for Business isn't adwords, though. my comment was about adwords customers.

aikah 10y ago
You still implied that being a paid customer vs user made a difference. It kind of doesn't for some services... but that's good, that's an opportunity for the competition to piggy back on that : "We're not Google, here you'll benefit from a real customer service!". The worst is that google doesn't even have good tools that allow its community of users to help each others, aside from a mediocre Q&A forum.

wiz21c 10y ago

Is it a sarcasm ?

creshal 10y ago
Sadly not. Getting support for anything that isn't Adwords from Google is hopeless.

jeffmould 10y ago

I have had to call a couple times on different email related issues with Google Apps and have to say my experience has been nothing less than impressed. They were responsive, extremely helpful, and continued to follow-up to make sure the issue was resolved and we were not experiencing any more problems. I've also had issues with Adsense and have access to their support, and have had the same experience there. Helpful, responsive, and followed up long after the problem was resolved to make sure we didn't have any more problems. Overall, I went in thinking their support would suck and ended up impressed.

davidgerard 10y ago
When was that? If they've improved I would be delighted.
- chris_wot 10y ago
  Don't try to use groups in any advanced way.
- jeffmould 10y ago
  Two within the last 12 months and a couple last year. I just had an Adsense issue last month that was fixed same day. For apps, I had to merge multiple business accounts several months ago and they assisted us with the entire process.

deleted 10y ago

[deleted]

SZJX 10y ago

Well I'd say for their core products such as AdWords Google are treating their customers with care. It's just that they simply don't give a shit to the majority of their other products. Why would they anyways? They're an ad company and really just as the founders said themselves, the other projects are much experimental in nature after all. That's just the reality in a business sense.