4 ms·

In some aspects, maybe... in other aspects, they've raised the bar to heights that others can't/won't reach. In a company that has hundreds of products, is tha

In some aspects, maybe... in other aspects, they've raised the bar to heights that others can't/won't reach. In a company that has hundreds of products, is that really so hard to believe? Mega successes... mega failures. Still massively successful? Look at Apple. They were at the top with the iPod. Then the iPhone. Then the iPad. Massively successful. Yet they still release turd products like one button mouse, Apple TV and the G4 Cube. Or Microsoft with their massively successful products and massively unsuccessful turds. It's not like other companies don't have horrible customer support... Nope... just Google. /rolls eyes

jamespo 10y ago
Google's customer support isn't horrible, it's just not there
mattkevan 10y ago
The difference is that Apple's support in general (everyone drops the ball occasionally) is very good. Millions of people out there with iPhones, but they can always get support for them if they need it.
protomyth 10y ago
> one button mouse Although I have some serious issues with Apple (e.g. iPhone 6 plus), Apple hasn't released a one button mouse in a long time. They all have two buttons, just check the preferences. Frankly, Apple TV is actually a pretty good product since my technophobe Mom can use it for its intended purpose. I still don't like the whole remote policy, but that's a developer thing and frankly Apple really isn't the most friendly company to developers either.
- hiddenkrypt 10y ago
  I'm using an apple "magic mouse" right now, and while yes, it is capable of right clicking, the surface is still a single piece. This causes more than a few misclicks for me. A mouse designed with separate surfaces for each button doesn't have the same problem. They begrudgingly added a right click, and their 'design over all else' philosophy has made it an inferior product.
- thetinguy 10y ago
  Don't argue. This poster is of the mind that his opinion is the only right one.
  - wernercd 10y ago
    What makes you think that? From five short paragraphs, I'm an immovable mountain - unable to change my opinion because I'm right? Didn't realize that text carried that much weight... Didn't realize that a comment about a Google Extension was so earth shattering that it's not worth arguing over... I'd hate to see you in a conversation about anything of real substance.

jamespo 10y ago

Google's customer support isn't horrible, it's just not there

mattkevan 10y ago

The difference is that Apple's support in general (everyone drops the ball occasionally) is very good. Millions of people out there with iPhones, but they can always get support for them if they need it.

protomyth 10y ago

> one button mouse Although I have some serious issues with Apple (e.g. iPhone 6 plus), Apple hasn't released a one button mouse in a long time. They all have two buttons, just check the preferences. Frankly, Apple TV is actually a pretty good product since my technophobe Mom can use it for its intended purpose. I still don't like the whole remote policy, but that's a developer thing and frankly Apple really isn't the most friendly company to developers either.

hiddenkrypt 10y ago
I'm using an apple "magic mouse" right now, and while yes, it is capable of right clicking, the surface is still a single piece. This causes more than a few misclicks for me. A mouse designed with separate surfaces for each button doesn't have the same problem. They begrudgingly added a right click, and their 'design over all else' philosophy has made it an inferior product.
thetinguy 10y ago
Don't argue. This poster is of the mind that his opinion is the only right one.
- wernercd 10y ago
  What makes you think that? From five short paragraphs, I'm an immovable mountain - unable to change my opinion because I'm right? Didn't realize that text carried that much weight... Didn't realize that a comment about a Google Extension was so earth shattering that it's not worth arguing over... I'd hate to see you in a conversation about anything of real substance.