To clarify what I mean by "doesn't solve major problem": it actually might solve a major problem for them but due to shit messaging/ UX/ onboarding/ trust/ bugs

To clarify what I mean by "doesn't solve major problem": it actually might solve a major problem for them but due to shit messaging/ UX/ onboarding/ trust/ bugs/ whatever they haven't realised it. So you are correct but all those things I just consider to be part of the product as a whole.