Same as hospitals and prisons. The goal of the company does not align with the expected service. The goal of a company is to make money for shareholders and inv

Same as hospitals and prisons. The goal of the company does not align with the expected service. The goal of a company is to make money for shareholders and investors. This causes issues when normal corporate practices such as cost cutting happens, because a lot of time, there is no place to cut without lowering the quality of the service. The good people get frustrated and leave, and its left running by skeleton crews, mostly filled with people who have no problem squeezing every cent from their customers.