5 ms·

Note that in Europe, whatever Apple says, you have a 2 years warranty for this kind of problem. Also, do the chip really need a replacement, or a simple reflow

by y04nn 10y ago

Note that in Europe, whatever Apple says, you have a 2 years warranty for this kind of problem. Also, do the chip really need a replacement, or a simple reflow would work?

zspitzer 10y ago
In Australia, under the Australian Consumer Law (2011), goods must be fit for purpose and there aren't limits on warranties http://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees http://www.accc.gov.au/consumers/consumer-rights-guarantees/...
pluma 10y ago
I'm not even sure how they would try to argue against it. "Yes, the phone developed a fault under typical use within the warranty period and yes, a lot of other customers are having the same problem, but" ...? Apple devices are luxury goods sold at a high premium. You expect that stuff to withstand at least the same everyday handling as their competitors' products in the same market segment.
- CaptSpify 10y ago
  Just because something is obvious doesn't mean they won't try to argue against it. Look at the "holding the phone wrong" debacle
raihansaputra 10y ago
It's said in the article that while it would fix it, but the problem tends to come back with reflow instead of replacing the chips.
- raverbashing 10y ago
  And the use of Lead-free solder only makes the problem worse (which doesn't mean it was perfect in the first place)
snowwrestler 10y ago
Also note that in the U.S., many credit card companies provide an extra year of warranty as part of their member benefits.
ansible 10y ago
It depends. It may work with just a reflow, if the board is reinforced so that it is stiffer and doesn't put stress on the balls. If you take off the chip, you could theoretically re-ball it and put the same one back on, but that requires even more specialized equipment. I was amused to see in that interview with the Laura the repair person, the new chip was put on slightly crooked. It will still likely work, but isn't optimal. I don't tend to face these sorts of problems myself, because my phone is always in a case in a holster, so that it doesn't get bent or whatever under normal conditions.
donkeyd 10y ago
Do note that the exact implementation differs per country. In the Netherlands, legally, after 6 months the burden of proof moves to the buyer. Which means you need to prove that your product already had a defect at the moment of purchase. Good luck with that... Most people here seem to be completely unaware of this caveat though and I often get into heated discussions for pointing it out.

by y04nn 10y ago

Note that in Europe, whatever Apple says, you have a 2 years warranty for this kind of problem. Also, do the chip really need a replacement, or a simple reflow would work?

zspitzer 10y ago

In Australia, under the Australian Consumer Law (2011), goods must be fit for purpose and there aren't limits on warranties http://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees http://www.accc.gov.au/consumers/consumer-rights-guarantees/...

pluma 10y ago

I'm not even sure how they would try to argue against it. "Yes, the phone developed a fault under typical use within the warranty period and yes, a lot of other customers are having the same problem, but" ...? Apple devices are luxury goods sold at a high premium. You expect that stuff to withstand at least the same everyday handling as their competitors' products in the same market segment.

CaptSpify 10y ago
Just because something is obvious doesn't mean they won't try to argue against it. Look at the "holding the phone wrong" debacle

raihansaputra 10y ago

It's said in the article that while it would fix it, but the problem tends to come back with reflow instead of replacing the chips.

raverbashing 10y ago
And the use of Lead-free solder only makes the problem worse (which doesn't mean it was perfect in the first place)

snowwrestler 10y ago

Also note that in the U.S., many credit card companies provide an extra year of warranty as part of their member benefits.

ansible 10y ago

It depends. It may work with just a reflow, if the board is reinforced so that it is stiffer and doesn't put stress on the balls. If you take off the chip, you could theoretically re-ball it and put the same one back on, but that requires even more specialized equipment. I was amused to see in that interview with the Laura the repair person, the new chip was put on slightly crooked. It will still likely work, but isn't optimal. I don't tend to face these sorts of problems myself, because my phone is always in a case in a holster, so that it doesn't get bent or whatever under normal conditions.

donkeyd 10y ago

Do note that the exact implementation differs per country. In the Netherlands, legally, after 6 months the burden of proof moves to the buyer. Which means you need to prove that your product already had a defect at the moment of purchase. Good luck with that... Most people here seem to be completely unaware of this caveat though and I often get into heated discussions for pointing it out.