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On face value this story seems ironic, but there’s a lot of questions in my mind. What is the skill set overlap between an Apple engineer and an Apple genius? A
by vegetablepotpie 10y ago
On face value this story seems ironic, but there’s a lot of questions in my mind. What is the skill set overlap between an Apple engineer and an Apple genius? Although Mr. Scheinberg’s experience may be useful in addressing technical issues, would a retired engineer be able to comfortably transition to a customer service role at Apple?
- revelation 10y agoThere is no required skill set for the Genius bar job, it's a very entry level support job. Apple releases zero of it's internal support documentation, so there pretty much can be no applicant with experience unless they previously worked in an Apple support position, which surely is a very low percentage of people they hire for these positions.
- microtherion 10y agoThere may be no required technical skill set, but you better bring some rather advanced people skills (Not really sales skills, nobody at an Apple store works on commission). From what I've seen, the job looks quite demanding in terms of customer interaction; I don't know JK Scheinberg to judge how he would do on this, but putting it all down to age discrimination seems to be jumping to conclusions a bit.