This is why iterative development is so important. Most non-tech people can't explicitly state what is best for them. Half the issue is not knowing what's pos

This is why iterative development is so important. Most non-tech people can't explicitly state what is best for them. Half the issue is not knowing what's possible. Half the issue is not being wired to be so explicit. This does out some burden on documenting what you did after the fact, but it beats the method of locking yourself into something that's wrong to begin with. The developers who can get enough domain knowledge to intuitively understand what's needed add enormous value. They can credibly suggest better ways to operate. I refer to it as the second 10X in productivity gains.