Absolutely. It's great that societal norms of what is acceptable in speech are progressing to be considerate of more and more out-groups. But we need to be mind

Absolutely. It's great that societal norms of what is acceptable in speech are progressing to be considerate of more and more out-groups. But we need to be mindful that news of these new norms do not reach everyone simultaneously, and we should not tar and feather people for not independently coming upon the insight that a certain element of speech can be hurtful. While we should all seek to understand and empathize with the rest of the world, it's a vast, complex world beyond any one person's direct experience. If someone gratuitously drops the N-word, ostracise them; but if there is good reason to believe the speaker is well-intentioned but perhaps ignorant on some point of concern, the proper response is to discreetly engage in a respectful, open dialogue, not to publicly shame anyone. If the speech is hurtful and dialogue fruitless, direct action may be required, but not before.