But the same can be said for UPS and FedEx. I actually have more options for TV, internet, and phone than for shipping. My point is that these anecdotes can not

But the same can be said for UPS and FedEx. I actually have more options for TV, internet, and phone than for shipping. My point is that these anecdotes can not be extrapolated to a larger point. Really your dealings with these large corporations or government agencies are few and far between with a handful of people that may or may not be nice as people and may or may not be having a good day. Should we decide public policy based on that?