> This will happen in any community where you're getting voluntary support. Not only there - at work, part of my duties at work is being the local helpdesk mon

> This will happen in any community where you're getting voluntary support. Not only there - at work, part of my duties at work is being the local helpdesk monkey. When people call me and complain, say, that the Internet is slow, the first thing I do is call up some semi-random web page and see if/how fast it loads. When it loads fine, my first response, too, is "works for me", meaning the problem is on their side, not on our router or the Internet at large. It does not mean it is their personal fault in any way. It just means I have just narrowed down the problem somewhat. It is a first step on what often has been as fascinating (and often enough frustrating) journey. Oh my, I should have finished reading your response. ;-) (When I am giving voluntary support, "works for me" does not, of course, mean "it's your fault and you're a moron", it means "I am not your personal helpdesk monkey - but if you're willing to do some more work narrowing down the problem, I am willing to continue helping you fix the problem!")