As the article elaborates, thats not the only issue, but at the end it shows how great the guy leading it is > He got to the National Tracing Center in 2005. H

As the article elaborates, thats not the only issue, but at the end it shows how great the guy leading it is > He got to the National Tracing Center in 2005. He never expected to stay. It was a stepping stone to maybe a cushier deal maybe up at headquarters in D.C. > But then he started to think about ways to work with the antiquated system—and make it more efficient. Would it even be possible? “You mind if I do the whiteboard thing?” he says, standing up. > ‘Well, that looks like what I'm looking for.’ Six Sigma, you know that kind of stuff?' > “I just found it at Barnes & Noble,” he says, in a tone suggesting that this shit is basic. > He uses the blue marker. “I mean, I know that the average person can type in 1,600 gun descriptions per eight-hour day,” he says, scrawling the numbers. “Why? Because I time-and-motion studied them. And then—I don't know if you know anything about queuing theory. >Do you have one line with three cash registers—or do you have three lines come into one?” Arrows, circles. He's moved on to the black marker. >“There's a whole science of mathematics behind queuing theory. So what we did was, I sat around trying to figure out what would be the best way to queue the traces up and punch them through.... >And now? Despite no increase in budget, no new technology, no new staff: “I'm doing twice as many guns, twice as fast, and almost twice as accurately as we did when I got here in 2005.”