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I'm not sure what the conditions are, but the airlines are required to do that by law under certain circumstances. Maybe someone more knowledgable could chime i

• kbouck 10y ago
  For flights to/from EU member countries, Regulation 261/2004 is applicable. I guess Rule 240 would be the US equivalent. It can be tricky to get the airline to comply when they deny responsibility. So there are intermediary agencies that do the claim paperwork (and take the legal actions if necessary), taking a small percentage of the reward only if successful. With the help of an intermediary, I successfully invoked Regulation 261/2004 against KLM after a flight was cancelled due to mechanical failure. The correct reward was ultimately transferred approximately one year after the original flight. https://www.airhelp.com/en/know-your-rights https://www.airhelp.com/en/know-your-rights
  • Symbiote 10y ago
    I got €400 compensation from Ukraine International Airways under the EU regulations after simply sending them a letter requesting it, after a 30 hour delay.
• McKayDavis 10y ago
  In the US, before deregulation FAA Rule 240 [1] covered this scenario. Now the specifics between airlines, but the place to look is the 'Conditions of Carriage' contract that each airline is required to abide by. This Consumerist article [2] is out of date (2007), but it covers every airline's contract and I believe it remains mostly correct. [1] https://en.wikipedia.org/wiki/Rule_240 https://en.wikipedia.org/wiki/Rule_240 [2] https://consumerist.com/2007/04/06/dont-fly-without-a-copy-of-rule-240/ https://consumerist.com/2007/04/06/dont-fly-without-a-copy-o...