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Apple historically got a lot of praise for having a great user experience that was intuitive. Apple also historically had a small fraction as many users as Mic
by nmalaguti 10y ago
Apple historically got a lot of praise for having a great user experience that was intuitive.
Apple also historically had a small fraction as many users as Microsoft and had Steve Jobs, who didn't seem to care if existing users were bothered and instead wanted the experience to always be perfect.
Once you reach a certain number of users, any menu or UI change becomes increasingly painful for your current users, at the expense of new users and, sometimes, what feels like common sense.
- tedmiston 10y agoThe key binding change for New Folder from Command-N to Command-Shift-N still gets me. I think it's been a decade since they did that.
- azdavis 10y agoYou can customize keyboard shortcuts with System Preferences -> Keyboard -> Shortcuts -> App Shortcuts. However, this may only serve to compound the problem.
- tedmiston 10y agoYeah, of course. But it's something like using a Dvorak keyboard layout -- every time you use another computer or help someone else you hit friction. Customizing system level key binding is something I've intentionally avoided.
- xg15 10y agoThere are "we can't please everyone" decisions, there are plain mistakes and there are UI decisions that benefit no one except possibly the company - i.e. dark patterns. I personally don't see what benefit putting the subscription management behind an unrelated UI widget that doesn't even appear to be clickable could possibly bring to an end-user. Or how such a design got through usability testing in the first place. Hence the likelihood for a dark pattern seems pretty high to me here.