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That's odd. Here in Singapore we don't have an official Apple Store - but the "Authorized Retail" store (Wheel lock) has done repairs on my keyboard, on my pow
by ghshephard 10y ago
That's odd. Here in Singapore we don't have an official Apple Store - but the "Authorized Retail" store (Wheel lock) has done repairs on my keyboard, on my power connector inside phone, and on my keyboard a second time (I'm very rough with my gear) - two of the three times they were able to do it while I waited by the counter, third time it was trickier, they quoted me '5 days' - but had it done the next day.
Also - nice thing about wheel lock - they have fifteen+ simultaneous counters available, so wait to check in gear is almost always less than 10 minutes, no advance appointment required.
I agree with Parent though - 10 years in, and probably twice as many apple care appointments later - being able to just take in broken gear under apple care and have them fix it is a major benefit of buying the (admittedly expensive) gear.
On the flip side - Dell has onsite repair for their Desktops/Laptops.
- pjmlp 10y agoAs I answered to sibling comment on her case it was a matter of failed expectations. Regarding other PC manufacturers I have long learned not to expect anything.
- hnal943 10y agoThis feels like a blast from the past to say, but I have been a lifelong Gateway customer and they have always provided me great support, even replacing things that I clearly broke on my own.
- ghshephard 10y ago"had been" - Blast from the past indeed. Gateway ceased to exist around 2007.