I agree with everything you said. I definitely give refunds. I just ask for the opportunity to help customers solve their issues first. Over the course of the l

I agree with everything you said. I definitely give refunds. I just ask for the opportunity to help customers solve their issues first. Over the course of the last 3 years, 99.9% of refund requests were solved once I actually understood the issue that they were having and I was able to fix it for them. But I agree with you, fairness and goodwill are important. I was probably too rigid with that in the past.