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I remember buying version 1 of Duet back in the day. I also remember you taking it off marketplaces and stop supporting it for your existing users. I hope you h
by zapt02 10y ago
I remember buying version 1 of Duet back in the day. I also remember you taking it off marketplaces and stop supporting it for your existing users. I hope you have bettered your ways since then, but I wouldn't count on it.
- 23andwalnut 10y agoYou're right, I did take it off codecanyon. It wasn't the right place for it. I'll also admit that there was a period where support wasn't that great. But I've done a lot to improve it since then and now I have a support center, a support community, and a formal support ticketing process....instead of the email based support I was attempting to provide, which is impossible to keep up with. And regardless of whether you purchased the app on Codecanyon, you're still eligible to receive support even though I no longer sell there. Anyway, I'm really sorry you had a bad experience, but I'm happy to help with any issues had or are still having.