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Really sorry you didn't have a good experience. I'm not sure why you weren't able to get support. I've always done my best with that and I've recently formalize

Really sorry you didn't have a good experience. I'm not sure why you weren't able to get support. I've always done my best with that and I've recently formalized the process with a support center, ticketing system, and community based support. If you're interested in trying the new version please open a ticket (http://duetapp.com/ticket http://duetapp.com/ticket) and I'll just give you a copy of 2.4, the current version. No fee. Just let me know what email you used when you made the original purchase.

coldshower 10y ago
The issue was something to do with the software being slow. You said it was probably my server. When I asked for a refund you politely refused. Again, this was several years ago and I don't remember the exact details. I just moved on and made a mental note never to buy your software again. BTW, thanks for the offer but I'm happy with what I'm using now. Best of luck to you.
- csomar 10y ago
  I wonder if a simple requirement with one-click install (DigitalOcean droplet with 1GB of ram, etc..) could solve this problem.
  - pyre 10y ago
    As an example, there is one-click-to-deploy here[1] for Heroku and Azure. [1] https://github.com/rauchg/slackin https://github.com/rauchg/slackin
- Raphmedia 10y ago
  Google searches on his domain for "Fast", "Quick", "Speed", etc. returns nothing. He never claimed his product was faster than the competition. It is however cheaper. Why would you be entitled to a refund? Do you buy a Hyundai Accent and then come back the the seller asking for a refund because you saw a Mustang drive faster than you?
porker 10y ago
> I've recently formalized the process with a support center, ticketing system, and community based support. What system(s) did you choose for these? I have a small side project and finding support software that doesn't suck or cost the earth or make my life more difficult or make providing support slower, is a nightmare!

coldshower 10y ago

The issue was something to do with the software being slow. You said it was probably my server. When I asked for a refund you politely refused. Again, this was several years ago and I don't remember the exact details. I just moved on and made a mental note never to buy your software again. BTW, thanks for the offer but I'm happy with what I'm using now. Best of luck to you.

csomar 10y ago
I wonder if a simple requirement with one-click install (DigitalOcean droplet with 1GB of ram, etc..) could solve this problem.
- pyre 10y ago
  As an example, there is one-click-to-deploy here[1] for Heroku and Azure. [1] https://github.com/rauchg/slackin https://github.com/rauchg/slackin
Raphmedia 10y ago
Google searches on his domain for "Fast", "Quick", "Speed", etc. returns nothing. He never claimed his product was faster than the competition. It is however cheaper. Why would you be entitled to a refund? Do you buy a Hyundai Accent and then come back the the seller asking for a refund because you saw a Mustang drive faster than you?

porker 10y ago

> I've recently formalized the process with a support center, ticketing system, and community based support. What system(s) did you choose for these? I have a small side project and finding support software that doesn't suck or cost the earth or make my life more difficult or make providing support slower, is a nightmare!