In 4 years we had network issues < 1 hour, twice. One was a real issue, the other a planned downtime since they switched network gear. One time we had to switch

In 4 years we had network issues < 1 hour, twice. One was a real issue, the other a planned downtime since they switched network gear. One time we had to switch a bad hard drive. From support ticket to new hard drive and rebooted machine approx. 20-30 minutes. On a Friday evening at 2030. Edit: be aware this is a bare metal server. You have to do everything yourself.(monitoring, raid integrity, smartd). And do not forget to request a remote KVM console(LARA), if you plan to reboot and you are not sure the kernel will boot.