Email is okay, surveys can be hard. Can you try to get your users on the phone or Skype? I believe a 1:1 chat beats email and surveys if feasible of course. M

Email is okay, surveys can be hard. Can you try to get your users on the phone or Skype? I believe a 1:1 chat beats email and surveys if feasible of course. Most likely you don't need to interview a lot of people to get a good sense what is wrong. [1] [1]: https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/ https://www.nngroup.com/articles/why-you-only-need-to-test-w...